Transition to quality

During more than 4 years dealing with various strata living issues I have got good experience working with committees, builders, strata managers etc. Almost always the good service - which is timely, reliable and doesn’t require further follow ups and re-visits - doesn’t happen at all. I don’t take to account when the job is just apply some paint and replace a light bulb. But operations that are even simpler i.e. getting to contact the builder or other people by strata manager very often takes weeks without any action. Though money is being regularly paid to them for the service.

Low quality solutions are not good for multiple reasons

• They require time and effort to rectify after the work is done. So instead of productive activity we have to be engaged in fixing the problem which shouldn't exist in the first place

• They are equal to fraud, because almost always the money is paid for the solution and if it's low quality then it's obviously not the product it was supposed to be paid for

• Low quality work that goes without taking the provider or producer responsible for it, as for example we see in construction and IT business, does encourage other people involved in the industry to do the lower level quality work as well.

The quality of work doesn't depend on the price that people pay for the product or service. It goes against the perception when higher price should mean higher quality, but experience shows that there is usually no correlation between high price and high quality.

In order to improve the situation we could start with simple tips  

• No tolerance for low quality. Low quality, at minimum, is a representation of negligence. Negligence shouldn’t be supported at all. From observations and research 95% of people allow low quality workmanship and then fix the defects at their personal expense. This type of attitude will only result in lower quality work, services and products in the future.

• Go to the end of legitimate methods of rectification. “To the end” means when the quality is satisfactory and the work is complete. It should be done by the people responsible for delivery of the product or service.

• Make informed decisions. If there is a clear information available prior to start something significant there is a much higher chance that it’s going to finish successfully. An example of the information resource that helps identifying key responsibilities when dealing with strata unit ownership is http://strataboss.com.au